Terms of Service

01Who we are

Dynasty Grounds is an online football management game operated by Agentyx in the Netherlands (“Agentyx”, “we”). AGENTYX is a Dutch sole proprietorship registered with KVK number 42028156 and VAT ID NL005440933B89 at Sophialaan 7, 3344 HB Hendrik-Ido-Ambacht, the Netherlands. Our public telephone number is +31 6 49658225.

Write to rrojas@agentyxai.com for support, complaints, refund requests or questions about these terms. This address is monitored by a person. You can read these terms without an account.

02Who can play

Dynasty Grounds is for people aged 18 and over. By creating an account you confirm that you are 18 or older. The same rule applies to buying credits. Registration asks you to confirm this and to accept the current terms and privacy policy; we record your confirmation, the versions you accepted and when.

We use an 18-or-over declaration and do not collect identity documents. If we receive credible information that an account belongs to a minor, we may pause it while we investigate and close it if the age requirement is not met. Accounts created during the earlier alpha test stay alpha accounts. They are not moved to public-launch accounts automatically.

03Your account and your club

You need a valid email address. After you confirm it and sign in, we reserve a club for you when one is free and show you how long we hold it so you can claim it. If every club is taken, your account stays active and waits its turn in order of when you confirmed your email. That hold lasts 72 hours.

Keep your password private, use only your own account and do not access other managers’ accounts. Your manager name and your club’s name are visible to other managers.

04Free play and optional credits

Playing Dynasty Grounds is free. You do not need to buy anything to manage your club, play the season or use the standard features.

Creative Studio is optional. It lets you order AI-generated cosmetic content, such as club crests, kits, mascots, personalised goal celebrations, digital murals and statues, paid for with in-game credits. Murals and statues are virtual content, not physical goods. Creative Studio is available only when it is shown as enabled in your signed-in account. It may remain unavailable when public registration first opens.

Credits are issued and accepted only by Agentyx and can be used only in Dynasty Grounds to request cosmetic content. They cannot be transferred, traded, resold, withdrawn or exchanged for money, and cannot be used with third parties. This does not limit the refunds and legal rights in Refunds, cancellation and your legal rights.

Credits are not money, a general-purpose currency, an investment or a savings product, and cannot be used for gambling, wagers, prizes or goods outside the game. Cosmetic content never improves players, match results or competitive performance. Credits are separate from the fictional club money used in the football simulation.

05Prices, payment and delivery

Each credit pack shows its number of credits and its final price in euros before you pay. Any applicable VAT is included in that price, not added on top. Purchases are one-time payments, not subscriptions. Credit purchases are available once you manage a club. That means after you have claimed your club and your first lineup has been accepted.

Payment is made on a checkout page hosted by our payment provider, Stripe. Credits are added once the payment has been confirmed to us. A pending, delayed or unconfirmed payment is not a completed purchase, but it does not mean the payment failed either. Your private purchase history shows the order reference and status. Use that reference when contacting us; never send full card details.

If a confirmed payment does not show the expected credits, contact us with your receipt reference. See Payments and credits on the support page.

06Creations, changes and system failures

Each creation shows its credit price before you request it. Asking for an edit, a replacement or a variation is a new creation and costs its displayed price, even if the previous result was close. Approving, activating or removing a creation does not cost anything by itself. AI results vary; preferring a different valid result is not a system failure.

If our system fails and produces no usable result, the credits for that request are returned, or we run a recovery attempt at no extra cost. If a request seems stuck or the credits have not come back, contact us. Returning credits for a failed creation is not the same as refunding a card payment.

07Refunds, cancellation and your legal rights

For an unused purchased credit pack, you can ask us to cancel it within 14 days of purchase by writing to us with your account email, the purchase date and your receipt reference. We refund that pack to the original payment method and remove the corresponding purchased credits. Never send us passwords, API keys or full card details.

For a partly used pack, a duplicate or wrong charge, missing credits, or content that is faulty or not as described, contact us and we will look into it and apply the appropriate remedy. Simply changing your mind about a creation that was delivered correctly does not by itself entitle you to a free creation or a refund. We have no blanket “no refunds” rule, and spending credits does not automatically waive your legal withdrawal rights. Public checkout is currently disabled. It may be enabled only after the checkout presents the required withdrawal information, captures any express consent needed for immediate digital supply, and provides the required online withdrawal function. Email cancellation remains available.

Your legal consumer rights, including withdrawal rights and remedies for faulty digital content or services, are not affected by these terms. Where the law requires a money refund or another remedy, returning credits does not replace it unless you agree. Promotional or gifted credits have no purchase price to refund.

08Fair play and content rules

Do not exploit bugs, interfere with other managers or the game, or try to get around safety controls. Only submit names, text and other material you have the right to use. Do not request or send illegal, hateful, harassing, sexually exploitative, deceptive or rights-infringing content, and do not impersonate others. This applies to manager names, club names, messages to other managers and Creative Studio instructions.

We may reject or remove content that breaks these rules and restrict accounts that abuse the game, without removing your mandatory consumer rights. To report a problem with content or another manager, write to us. See Report content or a manager.

09AI-generated content

AI-generated content is not guaranteed to be unique or free of third-party rights. Review it before you approve it. You keep the rights in material you submit. To the extent AGENTYX owns rights in a generated creation you paid for, we grant you a perpetual, worldwide, non-exclusive licence to use it for personal, non-commercial purposes and with your Dynasty Grounds club. The creation may not be unique and you may not claim exclusive rights in it.

10Availability and changes

The game is under active development. It can have bugs, maintenance breaks and changes to how things look. Creation times are estimates, not deadlines. Please report problems so we can look into them. We will tell you about material changes to these terms before they apply; changes never take away rights attached to a purchase you have already made.

11Closing your account

You can ask us to close your account at any time. A password-confirmed closure request disables public access, revokes sessions and tokens, and starts the final deletion and club-handback process. We aim to complete deletion or anonymisation within 30 days, except for records we must retain by law; routine backup copies expire within 14 days. Closing an account does not remove your legal rights to refunds for unused purchased credits. We may suspend or close an account that seriously or repeatedly breaks these terms; we will tell you why, unless the law prevents it.

12Responsibility

Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer. We are responsible for foreseeable loss caused by our breach of these terms or failure to use reasonable care. We are not responsible for loss caused by events outside our reasonable control. Nothing excludes liability that cannot legally be excluded, including liability for intent, gross negligence, death or personal injury where applicable.

13Questions and complaints

Write to rrojas@agentyxai.com. A person monitors it. Dutch law governs these terms, but this choice does not remove mandatory consumer protection or access to the competent courts in the country where you live. Contact us first so we can try to resolve a complaint; we do not require private arbitration.

14Applicable law

The law of the country where you live still protects you wherever the mandatory rules of that country apply. Dutch law governs these terms, but this choice does not remove mandatory consumer protection or access to the competent courts in the country where you live. Contact us first so we can try to resolve a complaint; we do not require private arbitration.

15Languages

These terms are available in English and Spanish with the same content. If you notice a difference between the two versions, tell us and we will correct it; any unclear wording is read in the way most favourable to you. Neither language version overrides mandatory consumer rights. We maintain both versions together and correct any material difference.