Support

01Start with the guides

The help guides explain how to set your lineup, train your squads, sign players and run your club, step by step. These guides are included in the public release bundle and become available with the public site.

02Write to us

Email rrojas@agentyxai.com for anything about your account, payments, refunds, your data or a problem the guides do not solve. This address is monitored by a person.

You can write in English or Spanish. Human support is offered in English and Spanish on Dutch business days. We handle messages in arrival order and do not promise a fixed response time. We answer messages in the order they arrive and do not promise a fixed response time.

03What to include

• the email address of your account and your club’s name
• the squad category and the screen you were on
• the language you use and roughly when it happened, with your time zone
• what you clicked, what you expected and what happened
• any order, receipt or job reference shown on screen
• a screenshot, with private details covered

04Never send us

• your password
• verification or password-reset links from our emails
• your full card number or card details
• session cookies or API keys

05Payments and credits

• Payment confirmed but no credits yet: credits are added when the payment is confirmed to us. If they have not appeared within an hour, write to us with your receipt reference. Your private purchase history shows the order reference and status. Use that reference when contacting us; never send full card details.
• Not sure whether you were charged: do not buy the same pack again. Check your purchase history while signed in (only you can see it), and if money has left your account and nothing is listed, write to us with any reference you have.
• Cancelling an unused pack or asking for a refund: see Refunds, cancellation and your legal rights.

06A creation failed or is stuck

If our system produces no usable result, the credits for that request come back or we try again at no extra cost. If a request seems stuck or the credits have not come back, write to us with the job reference. See Creations, changes and system failures.

07Your account and your data

To see, correct, export or delete your data, or to close your account, write to us from the email address of your account. We may need to confirm that the request comes from you. See Your rights and Deleting your account. A password-confirmed closure request disables public access, revokes sessions and tokens, and starts the final deletion and club-handback process. We aim to complete deletion or anonymisation within 30 days, except for records we must retain by law; routine backup copies expire within 14 days.

08Report content or a manager

If a club name, a message or a creation breaks the content rules, write to us with the manager or club name, where you saw it and a screenshot.

09Community

Dynasty Grounds also has a Discord community for news and chat with other managers. It is optional and not a support channel: for anything about your account or a payment, write to us by email. No public Discord invitation is currently offered as an official Dynasty Grounds channel. Any future community link will be verified and published on this page; support remains by email.